Many companies now use AI-powered chatbots to handle customer service inquiries, reducing wait times and improving efficiency. AI chatbots like ChatGPT, Zendesk AI, and Drift provide instant responses and solve common customer issues.
🔹 How it works:
Chatbots use natural language processing (NLP) and machine learning to understand customer queries and generate helpful responses.
🔹 Benefits:
✔ Available 24/7 for instant assistance
✔ Reduces workload for human agents
✔ Improves customer satisfaction
🔹 Real-life example:
Banks and e-commerce sites use AI chatbots to answer FAQs, track orders, and troubleshoot issues without human intervention.